SERVING PAKISTAN SINCE 1999

Smart security. Trusted since 1999.

CCTV Assist installs, maintains and repairs CCTV systems. You get 25+ years of Laser Line Communication expertise, with a mobile app planned to put support in your pocket.

ILLUSTRATIVE VIEW · NOT LIVEEXAMPLE SYSTEM
CAM 01 · MAIN GATERECEXAMPLE4K
CAM 02 · SHOP FLOORRECEXAMPLE4K
CAM 03 · PARKINGRECEXAMPLEANPR
CAM 04 · ENTRANCERECEXAMPLEIR
25+ yearsof field experience
Site surveyplan the system around your property
System carerepair and maintenance enquiries
Clear scopeequipment and costs agreed in advance
Services

Everything your cameras need, from one team

Whether you are securing a new site or keeping an existing system running, we handle it end to end.

New CCTV Installation

A useful CCTV system starts with the right coverage, not simply more cameras. CCTV Assist helps you plan camera positions, image detail, recording storage and remote viewing around the way your home, shop, office or site is used.

We assess entrances, lighting, camera distances, cable routes, power and recording needs. You approve the proposed equipment, scope and costs before work begins. Existing equipment and cabling can be assessed for reuse where compatible.

Explore the Technology →

Maintenance Packages

Preventive maintenance to help identify faults and keep your system working reliably.

  • Scheduled health checks and cleaning
  • DVR / NVR and hard-drive checks
  • Response arrangements confirmed with your plan
Compare Plans →

Repair / Service Support

Tell us about a fault so the team can review your system and discuss the next step.

  • Repair or callback enquiries
  • Availability confirmed by our team
  • Customer app and portal coming soon
See What We Fix →
Troubleshooting and repair

CCTV Care & Troubleshooting

A missing camera feed, unreliable recording or a mobile-viewing problem can have several causes. We assess the system and discuss the recommended work before proceeding.

Support can include configuration, recording and playback, remote viewing, image quality, camera positioning, connections and replacement or upgrades where needed. Remote access and ownership verification are arranged securely.

NO SIGNAL

Camera Offline or No Signal

We trace power, cable and network to bring the feed back.

Request Repair →
NO RECORDING

No Recording or Playback Issues

Recording schedule, storage and recorder settings checked and corrected.

Request Repair →
DVR · NVR

DVR or NVR Not Booting

Power, board and firmware faults diagnosed on site.

Request Repair →
STORAGE

Hard Drive Replacement and Data Recovery

Failing drives replaced with surveillance-grade disks, and footage recovered where possible.

Request Repair →
IMAGE

Blurry, Dark or Foggy Image

Lens cleaning, refocusing, housing reseal and image tuning.

Request Repair →
NIGHT VISION

Night Vision (IR) Failure

Infrared LEDs, sensors and day-night switching restored.

Request Repair →
CABLE · POWER

Cable, Connector and Power Supply Repair

Damaged cable runs, loose connectors and weak adapters replaced.

Request Repair →
NETWORK

Network and Internet Connectivity

Switch, router and IP address problems that take cameras offline.

Request Repair →
REMOTE VIEW

Mobile App Not Connecting

Remote access set up again so you can watch live on your phone.

Request Repair →
ACCESS

Password Reset and Lockout Recovery

Access to your recorder restored after we verify ownership.

Request Repair →
WI-FI

Wi-Fi Camera Reconnection

Dropped wireless cameras paired again, with signal strength checked.

Request Repair →
BACKUP

Power Backup and UPS Issues

Battery and UPS checks to assess backup condition and expected runtime.

Request Repair →
Request Repair

Not sure what the problem is? Tell us what you have noticed and the team can discuss an assessment.

Latest technology

Technology options for your site

Features below are options to discuss, not a promise that every system includes them. Equipment, compatibility, availability and scope are confirmed in the quotation.

4K · IPUltra HD IP camerasResolution and image detail depend on the camera, lens, lighting and installation.
AI ANALYTICSAI video analyticsDetection options such as line crossing or intrusion alerts vary by model and configuration.
COLOUR NIGHTFull-colour night visionColour night imaging on suitable models, within their lighting and distance requirements.
THERMALThermal camerasHeat-pattern monitoring on suitable equipment. Not a replacement for a required certified fire-alarm system.
ANPRNumber plate recognitionVehicle-plate capture or recognition on compatible systems, with site and angle assessment.
FACEFace recognitionModel-dependent identity matching, subject to suitability, privacy and lawful-use requirements.
4G · 5G · PoEWireless and PoE camerasConnectivity and power options selected around site coverage, cabling and network requirements.
SOLARSolar and battery backupBackup options assessed for load, battery capacity, sunlight and expected runtime.
WHATSAPPSmart alerts to WhatsAppNotification integrations require compatible equipment, configuration and any necessary provider service.
MOBILELive view on your phoneRemote viewing requires compatible equipment, authorized access and a working connection.
CLOUD · NVRSecure recordingRecording and backup choices depend on compatible equipment, storage capacity and the agreed service.
DIAGNOSTICSRemote diagnosticsSystem-health checks where secure remote access is supported and authorized.
INTEGRATIONAccess control and alarmsIntegration options depend on compatible devices, permissions and the agreed site design.
CYBERCybersecurity for CCTVAccess controls and supported security settings reviewed for the selected equipment and network.
PTZ · IRNight vision and PTZPTZ, zoom and infrared capabilities vary by camera model and operating conditions.
AUDIOTwo-way audioAudio features on compatible equipment, subject to site suitability and lawful-use requirements.
Plan your quote

Tell us what your site needs

Use these options to outline your requirements. Pricing is confirmed after the team reviews your site and the equipment and installation scope.

Add-ons
Site-specific quotation
Quote on request
  • Cameras
  • Recorder, storage and installation
  • Add-ons
Book a Free Site Survey

No online price is quoted. Equipment, installation, applicable charges and maintenance terms will be confirmed with you before work begins.

Annual Maintenance (AMC)

Pick the visit schedule that suits your site

Maintenance can include lens cleaning, recording checks, cable and power inspection. The visit schedule, scope and response arrangements are confirmed in your quotation.

Homes and small shops

Annual

An annual maintenance arrangement, with visit frequency, scope and any call-out terms agreed in advance.

Get a Quote
Offices

Quarterly

Discuss a quarterly inspection schedule and the checks and reporting your site needs.

Get a Quote
Factories and societies

Monthly

Discuss monthly inspections for sites that need more frequent system checks.

Get a Quote

Already a customer? Contact the team to discuss maintenance renewal, scope and charges.

Discuss Maintenance Renewal
App & Portal

App and customer portal coming soon. The screens below show the planned design, not live services or customer records.

Planned CCTV Assist App

Security support, simplified

The planned app is intended to let you request a repair, a new installation or a callback from your phone, and keep your service history together.

  1. ReportDescribe the fault or choose a service in a few taps.
  2. TrackView your saved requests and updates from the office.
  3. ReviewCheck the work done, with invoices and records saved by request.
  4. RepeatRequest service again using your previous service record.
Google Play App Store COMING SOON
Actual CCTV Assist app v0.12 new customer Home screen
App coming soon · Selected app Home design
Planned Customer Portal

Your service history, in one place

After login, the planned customer account will let you view your own previous service and maintenance history, reports and invoices. Your app and website records will use the same account.

  • View your previous service and maintenance requests
  • Review completed work and service reports
  • Find invoices and recorded payment status
  • Keep your own customer records together
Customer Login

Customer sign-in is not available yet. For service enquiries, contact our team.

DEMO CUSTOMER · HEAD OFFICEILLUSTRATION
7 / 8cameras online
12 dayssince last service
48 daysuntil AMC renewal
CAM 01 · Main gate 4KONLINE
CAM 02 · Reception 4KONLINE
CAM 05 · Parking ANPROFFLINE · TICKET OPENED
NVR · Recording 15 DAYSHEALTHY
Illustration only
Why CCTV Assist
1999

The year Laser Line Communication started. CCTV Assist carries that experience into CCTV installation, maintenance and support.

A legacy you can trustA project of Laser Line Communication, serving Pakistan for more than 25 years.
Latest technologyEquipment and features are selected to suit the site and agreed scope.
Transparent pricingYou get a clear quote before any work begins.
Practical supportDiscuss installation, repair and maintenance needs with our team.
Agreed arrangementsAvailability and response terms are confirmed before work is booked.
Site-specific planningShare your location so we can confirm service availability.
FAQ

Common questions

Which areas do you cover?

Please share your city and site location with our team to confirm service availability.

Can you upgrade my old analog system?

We can assess an analog-to-IP upgrade. Compatibility, reuse of cabling and any downtime depend on the existing system and agreed installation plan.

What does a maintenance package include?

The quotation sets out the inspection schedule, cleaning, recording and storage checks, power and cable checks, and any repair-support terms included.

How quickly do you respond to a fault?

Contact the team with the fault details. Availability and response timing are confirmed for your site and any agreed maintenance terms.

Do the cameras work during load-shedding?

Backup options depend on the system. Runtime varies with power load, battery capacity and condition, charging and site conditions; it must be assessed before installation.

Is my camera footage secure?

Security options depend on the equipment and network. Access settings, passwords, supported encryption and firmware maintenance should be agreed for the chosen system.

About Us

CCTV support that goes beyond installation

Clear advice, practical solutions and ongoing care for your system.

CCTV Assist was created to make installing a CCTV system, and keeping it working, simpler. Whether you are protecting a home, office, shop or larger site, you need a system that fits your property and someone to turn to when it needs attention.

A project of Laser Line Communication, CCTV Assist brings together more than 25 years of industry experience with current technology. We help you understand the options, plan suitable coverage and agree the equipment, scope and costs before work begins.

Installation is the start of the relationship. Troubleshooting, adjustments and maintenance help keep the system useful as your needs change. Our focus is professional support that is accessible, understandable and practical.

Get in touch

Contact Us

Talk to us about a new installation, a free site survey or support for your existing system. Availability, timing and any charges are confirmed with you in advance.

Office
Office No. 13, 1st Floor
Pakland Business Center
I-8 Markaz, Islamabad

Send an Enquiry

Tell us what you need. Provide your phone number or email so the team can reply.

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